A Nanjing woman paid ¥15,000 via Songguo Listening APP for counseling, but the therapist attempted sexual assault in a guesthouse; she sued both platform and counselor after the platform only banned the account for three days.

Social Context

Mental health platforms fall under China’s Internet Mental Health Services Management Measures (2023), requiring real-name verification, background checks, and mandatory reporting of misconduct. This case highlights enforcement gaps—prompting Nanjing’s pilot program for third-party credential audits of all registered counselors.

Safety Tip

Verify therapist credentials via the official National Psychological Counselor Registry—and insist on sessions in licensed clinical settings, never private accommodations.