A food delivery worker in Kunming, Yunnan, was violently bitten by three large dogs after entering a rental shop二楼 per staff instruction. The shop owner refused to apologize, asserting customer rights over worker safety, prompting public backlash.

Social Context

Platform labor protections remain fragmented: while the 2022 Guidelines on Protecting New Economy Workers mandate safe working environments, enforcement against small businesses is weak. The phrase ‘consumer pays = absolute rights’ contradicts Article 3 of China’s Consumer Rights Protection Law, which prohibits infringing upon others’ personal safety.

Safety Tip

Before entering private premises for deliveries, verify safety conditions via intercom or video call—and decline entry if animals are visible or unsecured.