In Dongying, a customer couldn’t locate a package, then found surveillance footage showing the courier tossed it directly into a yard’s trash bin from outside the gate.

Social Context

China’s ‘Express Delivery Regulations’ mandate secure delivery to recipients or designated collection points—not disposal in waste containers. Violations trigger fines up to 5,000 RMB and mandatory retraining; consumers may claim compensation via the 12305 postal complaint platform, with resolution rates exceeding 92% in 2023.

Safety Tip

Require signature or OTP verification for high-value deliveries; install gate-area cameras angled to capture parcel handover.